This tutorial is for use of vitalsource bookshelf installed on windows computer. Who do i contact for technical support for vitalsource bookshelf. Every now and then, students and researchers purchase textbooks from vitalsource bookshelf. You can help protect yourself from scammers by verifying that the contact is a microsoft agent or microsoft employee and that the phone number is an official microsoft global customer service number. How do i redeem a vital source code charter college. Customers outside north america can visit our 247 technical support site anytime at support we respond to most issues within 24 hours. Open the vitalsource bookshelf folder and create two more folders and name one vitalbook library and the other user data. See below for documentation and flowcharts illustrating our api services as well as other technical documentation for integration with vitalsource systems. Career step is proud to bring you your electronic and interactive textbooks using vitalsource bookshelf.
Vitalsource technologies llc terms and conditions of use. Download bookshelf,create an account, downloading your etextbook,redeem a code,how to access your vitalsource. Vitalsource troubleshooting this link contains the answers to most questions. Exising vitalsource usersfirst time access link opens a pdf in a new window visit the vital technical support page to learn more about using the vital source bookshelf or get technical assistance. Adding the vitalsource materials tab to course navigation. Vitalsource bookshelf is an ebook reader for your course etexbook.
Read your books online or offline and create notes and highlights to help you study. Download bookshelf, create an account, downloading your etextbook, redeem a code, how to access your vitalsource ebook purchased at your bookstores website, how to redeem a vitalsource access code purchased at a bookstore point of sale pos learn all about getting started with bookshelf. Jul 12, 2019 although you will have ongoing support from a customer success manager, communicate with your faculty and students about the 247 availability of vitalsources customer support team. Download books to your amazon device for easy online or offline reading. We use cookies so you get the best experience on our website. This tutorial is for use of vitalsource bookshelf online, using your internet browser. If you wish to create a link to vs materials in a module, you may add it as an external tool item. Having trouble with your vitalsource ebooks, app, or account. More information regarding ccconline digital content can be found at the ccconline bookstore. Use bookshelf to download and access vitalsource textbooks on your amazon device. You will receive an email containing a redemption code that expires 1 year after activation. Mar 11, 2017 technical assistance if you are having problems with accessing or using purchased content, please contact online product support. Vitalsource bookshelf is an ebook reader which presents epub documents in brouse mode, and allows navigation throught the whole document.
The print feature was designed to print sections of the ebook, not the entire curriculum. Vitalsource download bookshelf app and redeem your ebook. Bookshelf is a mobilefriendly platform that equips students with textbooks and engaging study. Vitalsource etextbooks course materials rasguides at. You can download vitalsource etextbooks to your computer. Vitalsource technical support ccconline knowledgebase. Knowledgebase articles submit a support ticket 18552004146 vitalsource service status. Vitalsource accessibility commitment vitalsource success. Customers in north america can visit our 247 technical support site anytime at.
We have a team of accessibility specialists to assist customers with questions or other needs. Vitalsource enhances etextbook accessibility support with. Their us based support center is open 247 year round to accommodate your schedule. As a best practice, we encourage you to create a vitalsource bookshelf account where you may access reading materials from current and past courses. Sign in using your vitalsource bookshelf email email password. This team of technical specialists will be able to help with integration and productrelated questions and can be a point of escalation for your own technical. Although you will have ongoing support from a customer success manager, communicate with your faculty and students about the 247 availability of vitalsources customer support team. Vitalsource the online etextbook platform when you click on the link in your course to a vitalsource etextbook it will automatically log into the etextbook.
They will connect you with a vitalsource bookshelf expert who specializes in your exact question. View the vitalsource support website for bookshelf mobile apps, faq, etc. Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. To learn more about the options available with your vitalsource bookshelf or to determine technical requirements visit the vitalsource support page link will open in a new window. People only can open these books with vitalsource bookshelf app which is really annoying. Vitalsource is an online bookshelf program that is used to access ebooks for your courses. In the external tool menu, choose vs materials and also to open in a new tab. Bookshelf will not launch bookshelf support vitalsource. Although the vitalsource link must be in modules, there are some work arounds if you with it to also appear elsewhere in the course. For additional information on contacting the university or vitalsource bookshelf technical support, please see the related articles section to the right. My book is reading in a different language or with a strange accent and not english. Frequently asked questions faq bookshelf 7 vs 8 preferences.
Configuring your firewall for use with vitalsource. Enter the redeem code in the window and the book will appear within your bookshelf account. These tous also apply to any of the services accessible through any software. To verify if your course has this feature enabled, please login to your soar student portal and view your list of required textbooks. Vitalsource bookshelf is an ebook platform that allows you to access course materials whenever and wherever you chooselaptop, desktop or mobile device. Click on the sign up link and complete the registration steps. When menus or dialogs are opened and then closed reading book. For sp2020, we are deploying vitalsource through a tab in the lefthand course navigation in canvas, labelled vs materials.
How to download vitalsource ebooks guides at broadview. Bookshelf provides the ability to read, highlight and bookmark your enote. To return to this book, return to the url printed in your slimpack or sign in at vitalsource. These instructions are intended for anyone who wishes to.
Watch the video tutorials below provided by vitalsource for specific instructions. The video links below explain how to use, download the app, print, annotate, highlight, and download the etextbook to read offline. Downloading your etextbook bookshelf support vitalsource. Simple, userfriendly navigation and a clean reading experience. I am having a problem opening a book from vitalsource. Bookshelf by vitalsource guilford technical community. What is the telephone contact number for vitalsource bookshelf support. To open your book, please follow the appropriate set of instructions given below. However, curriculum ebooks can be printed via your laptop or desktop, up to a chapter at a time, from the vitalsource bookshelf app online or from the vitalsource bookshelf desktop app. Vitalsource bookshelf is easy to use, but if you need help, free technical support is available 247. Click the button below to navigate to vitalsource bookshelf online. After creating a citation, you can easily add the formatted citation to a page.
Assistance with etextbook purchasing or bookshelf account. Get help from our knowledgeable customer care team. If you have any questions, please feel free to reach out to your instructor. Contact the student it helpdesk for all other technical issues with your portal or titanium account. By using our site, you are agreeing to our cookie policy. The telephone contact information is as listed below. Customers in north america can visit our 247 technical support site anytime at support we respond to most issues within 24 hours.
Vitalsource enhances etextbook accessibility support with new features 07jul2014. Bookshelf support for macos, ios, and ipad os betas. Vitalsource web help, online chat, or submit a request for help have your questions answered by vitalsource technologies employees. The vitalsource bookshelf allows you to download your etext to a pc, mac or mobile device. Information on etextbook sampling, bulk store, and more. To return to this book, return to the url printed in your slimpack or sign in at if you need to sign up for a bookshelf account. Click here for vital source help for more information.
Creating a new titan direct access student accountbookshelf. If students report problems using their vitalsource text on their phone or tablet, suggest they download the vitalsource bookshelf app. Most of the books downloaded from vitalsource bookshelf are in vbk format and protected by drm. Learn more about vitalsource bookshelf accessibility. Creating and managing citations the citations tool allows you to add references to content using mla modern language association or american psychological association apa style. As a new year begins, the bookshelf online team has been reflecting on our goal of creating the best study center possible for our users. Accessibility support we have a team of accessibility specialists to assist customers with questions or other needs. Within this software, you can download, access, and read your course materials. Bookshelf provides the ability to read, highlight, and bookmark your etextbook. Technical assistance if you are having problems with accessing or using purchased content, please contact online product support.
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